Payoff and collections aging
Pay off a floored vehicle automatically on sale or manually, then track the floor-plan aging report with KPI cards, aging buckets, and curtailments.
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When a floored car sells, you pay off its line balance. There are two ways to do that: automatic payoff on sale and a manual "pay it off now." This page covers both, plus how to read the aging report so nothing slips past your lender's deadlines.
Auto-payoff when a car sells
The cleanest path is to just sell the car. Marking a vehicle Sold pays off its floor-plan line for you.
- Mark the vehicle Sold, either from the vehicle's status control or by marking its deal sold (see Create and close a deal).
- If the vehicle has an active floor plan, its full remaining balance is paid off automatically.
- The attachment flips to paid off, a payoff payment is recorded, and any remaining curtailments are skipped.
The auto-payoff records a payoff payment for the entire current balance with no interest portion. If you owe the lender any final interest, record it on the line before you sell: use the manual Pay off action and enter the interest there, or record an Interest payment first.
Auto-payoff runs after the sale is committed, in a separate step that is not rolled back if it fails. If it fails for any reason, the vehicle still shows Sold and the line stays open. Open the vehicle and use the manual Pay off button on the Floor plan card to finish it. Check the floor-plan aging report for any sold car that still shows an outstanding balance.
Auto-payoff only fires when the vehicle becomes Sold. Unwinding a sale later does not re-open or reverse a floor-plan line. The line stays paid off.
Pay off a vehicle manually
Use this before marking a car sold, or to clear a line any time.
- Open the vehicle: Inventory → [the vehicle].
- Find the Floor plan card.
- Click Pay off.
- Confirm the amount in the pop-up. It shows the exact remaining balance.
The remaining balance is paid in full, the attachment becomes paid off, and all scheduled curtailments are marked skipped.
To pay down a line without closing it out (like meeting a curtailment or paying interest), click Record payment on the Floor plan card instead of Pay off.
The Pay off button is disabled (greyed out) when the balance is already $0.00. There's no in-app button to reverse a payoff once it's posted, so don't pay off a line you might still need open.
Read the aging report
The Floor plan page is your portfolio view. Open it from the left sidebar (it sits directly under Dashboard in the breadcrumb).
At the top you get three KPI cards:
- Floored vehicles: how many active attachments you have.
- Outstanding: total balance owed across every active line.
- 90+ days: units past 90 days; a small warning label appears next to the number when that count is above zero.
Below that:
- Aging buckets: a chart splitting floored units into 0-30, 30-60, 60-90, and 90+ days. The 90+ slice is amber on purpose. That's the lender-friction band.
- Upcoming curtailments (next 30 days): scheduled curtailment payments coming due. Anything already past due shows an overdue badge in red.
- Lines of credit: your provider lines with credit limit, APR, term, and status.
The KPI cards and aging buckets are recalculated live from each attachment's start date every time you open the page. They don't depend on a nightly job, so they're never stale.
The per-vehicle Days in floor value shown on a vehicle's Floor plan card is a cached number that isn't refreshed automatically, so it can look stale. Click Recompute days (top-right of the Aging buckets card) to refresh the cached values on demand.
This is a tracking tool. It does not accrue daily interest, talk to your lender, or pull live balances from the floor-plan company. The numbers reflect what you've floored and the payments you've recorded, so keep recording payments and payoffs to keep the aging accurate.
FAQ
A car sold but its line still shows a balance. Why?
Auto-payoff fires when the vehicle becomes Sold and has an active floor plan with a balance above zero. If the auto-payoff failed after the sale committed, the vehicle stays sold but the line stays open. Open the vehicle and click Pay off on the Floor plan card to clear it manually.
The "Pay off" button is greyed out.
The balance is already $0.00, so there is nothing to pay off. The attachment is likely already marked paid off.
Does payoff include interest?
Not by default. Auto-payoff covers the remaining principal balance only, with no interest portion. The manual Pay off action lets you add a final interest amount before you post it; alternatively, record an Interest-type payment first, then pay off.
My "Days in floor" count on a vehicle looks wrong.
The per-vehicle Days in floor value is a cached number that isn't refreshed automatically. Click Recompute days on the Aging buckets card to bring it current. (The aging report's KPI cards and buckets are always computed live, so those stay accurate on their own.)
Can I undo a payoff?
Yes, an owner or admin manager can. Open the vehicle's Floor plan card, find the Payoff row in its payments table and choose Void, with a reason. The payoff amount goes back on the balance and the car is active on its line again. The curtailments that were skipped at payoff stay skipped, so check the remaining schedule with your lender. Accounting cannot void a payoff.
Who can see and run this?
Floor plan lives under Dashboard → Floor plan. Owners, admin managers and accounting can open the aging report and use the payoff and payment actions. Voiding a payment is for owners and admin managers only. Sales cannot open the floor plan, and the link is not in their sidebar.