Add the buyer and co-buyer
Capture the co-buyer, proof of insurance, and the odometer disclosure on the deal's Buyer step.
The Buyer step is Step 2 of the 5-step deal wizard. It's where you add a co-buyer, record proof of insurance, and complete the federal odometer disclosure.
The primary buyer (the customer) is attached back on Step 1 — Deal info, when you create the deal. This step adds the second person and the buyer-side paperwork. The co-buyer is optional.
Open the Buyer step
- Go to Deals and open the deal.
- In the step bar at the top, click Buyer (Step 2 of 5).
- You'll see three cards: Co-buyer, Insurance, and Odometer disclosure.
Add a co-buyer
A co-buyer is a second person on the deal — a spouse, a joint buyer, or a business partner.
- On the Co-buyer card, click Add co-buyer.
- In the Customer box, search by name, email, or phone. Pick the person from the results.
- Choose the Relationship: Spouse, Joint, Business partner, or Other.
- Click Save.
The co-buyer must already exist as a customer. If they don't, click + Create a new customer at the bottom of the search dropdown (it opens in a new tab), add them, then come back and search again.
To change a co-buyer later: click Edit on the card, pick the new person, and Save. To take the co-buyer off the deal entirely, click Edit and then Remove.
The co-buyer cannot be the same person as the primary buyer — the primary buyer is hidden from the search, and saving the same person is rejected. If you change the co-buyer to a different person, the previous co-buyer's OFAC screening is dropped, so the Compliance step will ask you to re-screen the new co-buyer.
Record proof of insurance
- On the Insurance card, click Add insurance (or Edit).
- Enter the Carrier, Policy number, Effective date, and Expiration date.
- Check I've verified the insurance card once you've seen the actual card.
- Click Save.
When verified, the card shows a green Verified badge plus who verified it and when. To undo that, click Unverify.
Verifying insurance is required to mark the Buyer step done — the step's status shows it needs insurance until you save it with the Verified box checked.
Complete the odometer disclosure
This is the Federal Odometer Statement (49 CFR §580), required at sale.
- On the Odometer disclosure card, click Disclose.
- Enter the Reading (miles). It pre-fills from the vehicle's recorded mileage — confirm or correct it.
- Pick the Status: Reflects actual mileage, Exceeds mechanical limits (rollover), or NOT the actual mileage — discrepancy.
- Click Disclose.
Once recorded, the card shows a green Disclosed badge with the reading, status, and who disclosed it. To correct it, click Re-disclose — earlier disclosures stay in the audit log.
The disclosure is required before delivery. Until you record it, the card reads "Not yet disclosed. Required before delivery." and the Buyer step's status shows it still needs the odometer disclosure.
When is the Buyer step "done"?
The step turns green once both the odometer disclosure and verified insurance are saved. The co-buyer is optional and does not affect step completion.
FAQ
Where do I set the main buyer?
On Step 1 — Deal info, when you create the deal. The Buyer step only adds the co-buyer and the buyer-side paperwork (insurance and odometer).
Why can't I find the buyer in the co-buyer search?
The primary buyer is intentionally hidden from the co-buyer search — a person can't co-buy with themselves. Pick a different customer.
I changed the co-buyer and now Compliance wants another OFAC check. Why?
Changing the co-buyer to a different person clears the old co-buyer's OFAC screening (it cleared someone no longer on the deal). Re-run the screening for the new co-buyer on the Compliance step. Removing the co-buyer also clears that screening.
I can't edit these fields anymore.
Once a deal is sold, cancelled, or unwound, its terms can no longer be edited. Unwind or reverse the deal through the deal flow if you need to make changes.
Who can edit the Buyer step?
Owners, Managers, and Sales users, on any plan.