Terms of Use

These Terms of Use (“Terms”) are a legal agreement between AutoDealer.io LLC and the dealership, company, or other entity that creates an account or uses the Service (“Customer,” “you,” or “your”). If you use the Service on behalf of a dealership or company, you represent that you have authority to bind that organization.

The Service

AutoDealer.io provides software for independent motor vehicle dealers, including inventory, CRM, leads, deals, documents, forms, title work, payments recorded in the DMS, compliance workflows, public dealer websites, marketplace tools, subscription billing, support, and AI assistants. Features may change over time, and some features may depend on plan level, configuration, integrations, or applicable law. The Service is software infrastructure only; it does not make dealership, legal, compliance, financial, tax, warranty, advertising, credit, title, registration, or consumer-dispute decisions for you.

Accounts

You are responsible for all activity under your account and for keeping credentials, devices, and MFA factors secure. You must provide accurate account, dealership, billing, and contact information and keep it current. You are responsible for assigning appropriate roles to your users and promptly disabling access for users who should no longer have it.

Dealer responsibilities

You are solely responsible for your dealership operations, legal compliance, business decisions, consumer interactions, and for how you use the Service, including:

• complying with motor vehicle, advertising, consumer protection, privacy, credit, finance, tax, title, employment, and records laws that apply to your dealership;
• providing your own customer privacy notices, GLBA notices, Safeguards Rule program, financing disclosures, opt-outs, consents, and transaction documents where required;
• reviewing all prices, vehicle data, forms, disclosures, AI outputs, website content, lead communications, and marketplace listings before using or publishing them;
• verifying that templates, workflows, dashboards, alerts, calculations, integrations, exports, and records are suitable for your state, transaction, lender, buyer, and business model;
• obtaining all permissions needed to upload, store, process, display, or share data, documents, photos, signatures, and content through the Service;
• maintaining secure devices, browsers, networks, user access, and internal procedures.

No dealership, transaction, or compliance responsibility

We provide software tools. We do not buy, sell, broker, finance, inspect, appraise, price, warrant, register, title, advertise, deliver, repossess, or service vehicles. We do not make credit decisions, underwriting decisions, adverse-action decisions, consumer-reporting decisions, tax determinations, warranty determinations, employment decisions, or regulatory compliance determinations. Publication, storage, calculation, routing, automation, AI generation, template availability, dashboard status, or workflow completion in the Service does not mean that we reviewed, approved, verified, guaranteed, or assumed responsibility for your content, transaction, document, notice, disclosure, communication, or compliance position.

Acceptable use

You must use the Service lawfully and responsibly. You may not use the Service to violate law or facilitate unlawful activity, including false, misleading, discriminatory, or unfair vehicle advertising; unlawful credit, financing, leasing, warranty, insurance, tax, title, or fee practices; unlawful collection, use, sale, sharing, or disclosure of personal information; communications that violate consent, opt-out, CAN-SPAM, TCPA, telemarketing, or similar rules; fraud; money laundering; sanctions evasion; deceptive trade practices; or identity theft.

You may not attempt to access another dealer's account, data, website configuration, integrations, or files; probe, scan, overload, interfere with, or disrupt the Service or its providers; upload malware or malicious scripts; bypass authentication, authorization, tenant isolation, rate limits, usage caps, approval workflows, or security controls; or reverse engineer, scrape, crawl, harvest, or copy the Service except as allowed by written agreement.

You are responsible for all public content you publish. You may not publish false or misleading vehicle listings, prices, availability, photos, financing statements, or terms; infringing content; defamatory, harassing, hateful, discriminatory, obscene, or exploitative content; unlawful tracking scripts; or content that falsely suggests endorsement by AutoDealer.io, a manufacturer, marketplace, lender, or regulator.

We may, but are not obligated to, monitor or investigate suspected violations. We may remove content, disable integrations, throttle features, suspend users, suspend accounts, notify affected parties, or terminate access where appropriate. Serious violations may be reported to law enforcement, regulators, payment providers, hosting providers, or marketplace partners.

Subscriptions and billing

Paid plans are billed in advance on a recurring basis through Stripe unless an order form says otherwise. Trials convert to paid subscriptions unless cancelled before the trial ends. You authorize us and our payment processor to charge fees, taxes, and permitted adjustments to your payment method. Fees are non-refundable except where required by law or expressly stated in an order form. If payment fails, we may suspend or limit access after any stated grace period.

Your content and data

As between you and us, you retain ownership of dealership data, customer records, vehicle photos, documents, website content, and other content you submit to the Service (“Customer Data”). You grant us the limited rights needed to host, process, transmit, display, back up, secure, support, and improve the Service and to provide configured integrations and AI features. You are responsible for Customer Data and for all instructions you give us about it.

Hosted dealer websites and public content

The Service can publish dealer websites, inventory pages, vehicle photos, feeds, lead forms, public chat, custom domains, and dealer-authored custom code. You are responsible for the accuracy, legality, and accessibility of your public content; for honoring consumer requests; and for ensuring your website includes any dealer-specific notices required by law. You may not publish false prices, unavailable inventory, deceptive financing claims, unlawful tracking scripts, infringing content, or content you do not have rights to use. We do not pre-screen dealer website content, and making content available through the Service does not mean we endorse or accept responsibility for it.

AI features

AI features are assistive tools, not a substitute for professional judgment. AI outputs may be inaccurate, incomplete, or unsuitable for your circumstances. You must review AI-generated descriptions, summaries, emails, proposed actions, compliance drafts, and public content before relying on or publishing them. AI features do not provide legal, tax, credit, lending, warranty, or compliance advice, and you assume all risk from deciding to use, edit, approve, publish, send, file, or rely on AI output.

Record-changing AI workflows are designed to prepare proposals for authorized dealership users to review, edit, approve, or reject. You may not bypass approval workflows, treat generated drafts as final without review, use AI features to generate deceptive advertising, discriminatory content, fake consumer reviews, unauthorized legal or credit advice, or use AI features to extract another tenant's data, private customer records, internal costs, floor plan details, or hidden inventory.

Public shopper chat is limited to public inventory, published website content, dealership contact details, and safe general automotive information. It is not allowed to reveal internal costs, acquisition cost, pack, floor plan information, hidden inventory, customer records, deal records, documents, or other private dealer data.

We use third-party AI providers, including Anthropic, to provide AI features. Prompts, context, tool results, and outputs may be transmitted to those providers as needed to deliver the feature. We may log, audit, evaluate, rate limit, block, or review AI interactions to maintain security, debug features, detect abuse, enforce tenant isolation, improve safety controls, and comply with law.

Communications

You are responsible for complying with laws that apply to emails, calls, text messages, lead responses, and other communications sent through or based on the Service, including consent, opt-out, recordkeeping, and content requirements. We may provide transactional notices about the Service even if you opt out of marketing communications.

Emails we send you. When you create an account, you agree to receive both service emails and marketing emails from us. Service (transactional) emails, including account, verification, security, billing, invoice, and payment notices, are part of the Service and are sent for as long as you have an account; you cannot opt out of these while your account is active. Marketing emails, such as our newsletter, product news, tips, and trial reminders, are optional. You can unsubscribe from marketing emails at any time using the unsubscribe link in any such email or from the email preferences in your account settings, and we will honor your request promptly. Unsubscribing from marketing emails does not affect the service emails described above.

Intellectual property

The Service, software, designs, documentation, workflows, templates, trademarks, and branding are owned by AutoDealer.io LLC or our licensors and are protected by law. These Terms do not grant you ownership of the Service or any right to use our trademarks except as expressly permitted. Feedback you provide may be used without restriction or compensation.

You retain ownership of content you upload or publish through the Service, but you must have all rights and permissions needed to upload, process, display, distribute, and authorize us to host that content. We do not pre-clear, investigate, or accept responsibility for dealer-submitted content merely because the Service stores, processes, displays, generates, or distributes it at your direction.

AI-generated descriptions, drafts, summaries, and other outputs must be reviewed before use. We do not guarantee that AI output is unique, protectable, non-infringing, accurate, lawful, or accepted by any marketplace, lender, regulator, manufacturer, or other third party.

If you believe content hosted by AutoDealer.io infringes your copyright, trademark, publicity, or other rights, email info@autodealer.io with your contact information, a description of the work or right, the URL or location of the allegedly infringing content, a good-faith statement that the use is not authorized, a statement that your notice is accurate and that you are authorized to act, and your physical or electronic signature. We may remove or disable content and may suspend accounts that repeatedly or materially infringe third-party rights or violate these Terms.

Third-party trademarks

Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission. Plaid is a trademark of Plaid Inc. AutoDealer.io uses Plaid to connect bank accounts, and use of the Plaid name does not imply endorsement by Plaid.

Google, Google Merchant Center, Google Maps, Google Analytics and Google Tag Manager are trademarks of Google LLC. Facebook and Meta are trademarks of Meta Platforms, Inc. CarGurus is a registered trademark of CarGurus, Inc. Manheim, ADESA, OPENLANE, EDGE Pipeline, Black Book, CARFAX and AutoCheck are trademarks of their respective owners. AutoDealer.io is not affiliated with, sponsored by or endorsed by any of these companies.

All other trademarks are the property of their respective owners. We name them only to describe the services AutoDealer.io works with.

Third-party services

The Service depends on third-party providers and optional integrations, including hosting, database, storage, payments, email, AI, mapping, VIN decoding, analytics, marketplace, and catalog services. Your use of some integrations may be subject to third-party terms. We are not responsible for third-party services outside our control, including their availability, accuracy, security, legality, data practices, content, fees, policy changes, or decisions to reject, suspend, remove, or alter your data, feeds, listings, payments, messages, or accounts.

QuickBooks Online

Connecting a QuickBooks Online company is optional and is also governed by your agreement with Intuit. You are responsible for having authority to connect the company you select and for reviewing what the Service posts to it. We act on your instructions and do not process your QuickBooks data on Intuit's behalf. You can disconnect at any time in Settings, which asks Intuit to revoke the connection and deletes the stored tokens and account mappings.

Bank connections

Where bank connections are available, linking an account is optional and the connection is made by Plaid Inc. You enter your credentials with Plaid, not with us. By linking an account you confirm you are authorized to link it and you authorize Plaid to collect, use, and share your information as described in Plaid's End User Privacy Policy. The Service does not initiate payments, transfers, or any other movement of money through these connections.

Google services

Signing in with Google and connecting a Google Business Profile are optional and are also governed by your agreement with Google. You are responsible for having authority to manage any Business Profile you connect. You can revoke our access at any time from your Google account.

Confidentiality

Each party may receive nonpublic business, technical, financial, or operational information from the other. The receiving party will use reasonable care to protect confidential information and use it only to perform or receive the Service, unless disclosure is required by law or the information becomes public without a breach of these Terms.

Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, legally sufficient for your dealership, or that any AI output, integration data, VIN decode, marketplace feed, template, workflow, alert, calculation, document, form, public website, lead, report, export, or record will be accurate, complete, timely, lawful, compliant, non-infringing, secure, or fit for your particular use.

Limitation of liability

To the maximum extent permitted by law, AutoDealer.io LLC will not be liable under any legal theory for indirect, incidental, special, consequential, exemplary, punitive, multiplied, or enhanced damages, or for lost profits, revenues, goodwill, data, use, savings, business opportunities, financing opportunities, vehicle sales, customer relationships, marketplace placement, search ranking, business interruption, regulatory exposure, fines, penalties, investigation costs, consumer claims, document defects, disclosure errors, data loss, security events outside our reasonable control, or third-party service failures. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us for the Service during the three months before the event giving rise to liability.

Indemnity

You will defend, indemnify, and hold harmless AutoDealer.io LLC from claims, damages, liabilities, penalties, fines, losses, costs, and expenses arising from Customer Data, your public website content, vehicle listings, prices, photos, forms, documents, disclosures, customer notices, consumer communications, transactions, dealership operations, privacy or security obligations, AI outputs you use or approve, integrations, custom code, marketplace feeds, third-party services you enable, your violation of law, or your breach of these Terms.

Allocation of risk

The dealer responsibilities, warranty disclaimers, liability limits, damages exclusions, and indemnity obligations in these Terms are an essential allocation of risk between the parties. They apply to the maximum extent permitted by law, regardless of the legal theory asserted, whether or not a party knew or should have known that damages were possible, and even if a limited remedy fails of its essential purpose. Any unenforceable limit will be applied to the maximum extent permitted by law.

Termination

You may stop using the Service or cancel your subscription according to your plan terms. We may suspend or terminate access if you breach these Terms, fail to pay, create security or legal risk, or use the Service unlawfully. After termination, your right to use the Service ends. Data export, deletion, and retention are handled according to the Privacy Policy, Data Processing Addendum, and any applicable order form.

Changes to these terms

We may update these Terms from time to time. We will post the updated version here and revise the “last updated” date above. Continued use after changes means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the United States and the state law selected in the applicable order form or, if no order form applies, the state in which AutoDealer.io LLC is organized, without regard to conflict-of-law rules.

Contact us

Questions about these Terms? Email us at info@autodealer.io.