04 / 16 · From stock to sale
An AI chatbot for car dealerships and an AI assistant for your staff
A salesman on your website answers shoppers from your published cars and hands them to your team as leads. An assistant for your staff answers from your own records and prepares each change as a card a person approves, unless the owner lets routine jobs apply on their own.
Who does what
A salesman for shoppers, an assistant for staff.
Answers shoppers
On your website at any hour, from your published cars, your public pages and the FAQ entries you give it. A shopper ready to buy becomes a lead with the car attached.
AI · public facts onlyKnows your records
Inventory, leads, customers, deals, books and title work. It reads what the signed-in person’s role can see and lists its sources under the answer.
AI · sources listedPrepares the work
Descriptions, lead assignments and tasks come as a card a person can edit and approve, or apply on their own once the owner picks Do the routine. A price change can apply on its own only at Run it, or when the owner picks it by hand.
AI · you approveStops at the money
Money, irreversible changes, forms packs, signing requests and any email the assistant wrote always wait for a person. Role, plan and risk are checked again when a change runs.
Gate · always asks
What you get
An AI chatbot for your dealership website that answers from your own inventory
An automotive chatbot comes with the website you build in AutoDealer.io, and it runs on that website only. It answers shoppers at any hour from your published cars and the FAQ entries you give it, and turns a shopper who wants to come in into a lead for your team. It never promises a payment, a rate, a trade-in value or a booked time, never shows a cost, and always says it is an AI. Your staff get a second assistant inside the dashboard that works from your own records.
Answer shoppers with the car in front of them
The website salesman finds and compares the cars you have published, opens their photos and answers from your own FAQ entries. A shopper ready to buy leaves a name and a phone or email, and it becomes a lead with the car attached.
Ask your own records, and see the sources
The staff assistant answers from your inventory, leads, deals, books and title work within each person’s role, and lists the records it used under the answer.
Decide how much it does alone
Every change starts as a card. The owner can let routine jobs apply on their own, within limits. Money and anything that cannot be undone always wait for a person.
See it in action
English audio · English and Spanish captions
Watch on YouTubeYouTube loads when you press Play.
Read the transcript
English transcript
An AI dealership assistant connects a plain language request to permitted information and supported work. It can explain a situation or prepare a proposal, while access rules and review controls govern what happens next.
Start with what you need to know. AutoDealer's private AI assistant works with the dealership records your role permits, helping you review a situation and prepare supported work from a conversation inside the app.
Ask about a vehicle, a lead, a deal, or the day's activity. The assistant can use the relevant records and show sources for completed answers. Access follows the signed in staff member, including restrictions around costs and other sensitive dealership information.
When the next step changes a record, supported actions are presented as proposals for review by default. Check the details on the card before approving. Restricted actions keep their explicit approval requirements, while owners can authorize eligible work through the assistant's control settings.
The website salesman serves shoppers. It answers from published inventory and helps capture inquiries for the team. Staff assistance, specialist skills, and the public conversation have their own context, keeping dealership work and the shopper experience separate.
Ask the AI assistant to find information and prepare supported actions. Review proposals by default, and choose deliberately which eligible work it may do automatically.
The details
Conversational AI for your dealership website, with a handoff to your team
Shoppers press Ask our AI assistant on any page of your website and chat in plain words. It searches your published cars, opens their full specs and photos, reads your custom pages and the FAQ entries you give it, and links each car it names to its page. When someone wants to come in, trade a car or talk to a person, it takes a name and a phone or email and saves a lead with the car attached.
- The lead lands in your CRM with the source AI chat, and Lead routing assigns it like any website lead.
- A test drive is a request your team confirms. It cannot book the time or hold a car.
- It says it is an AI on the chat button, in the open panel and whenever a shopper asks.
- Set its tone and what to stress, or switch it off, under Settings, AI assistant.
An AI assistant for dealership staff that answers from your own records
Open it from the AI button on any dashboard page, or from AI Home. Ask in plain words about inventory, leads, customers, deals, tasks, title work or the books, and it looks up the records before it answers, with a Sources list under the answer that opens each one.
- It reads what the signed-in person’s role allows, so a salesperson does not see the loan book or the floor plan.
- It knows the records you just opened, so “this car” works.
- It answers in English or Spanish, as each person chose in their profile.
You decide how much the AI does on its own
Every change starts as a card that shows what will change and why. A person edits it if needed and presses Approve or Reject. The owner sets the level under Settings, AI assistant: Ask me first, where every card waits; Do the routine, where eight everyday jobs apply on their own; or Run it, where everything the assistant may apply does, within the daily limit.
- Money and irreversible changes ask at every level, and so does any email the assistant wrote. A template you wrote can go out on its own at Run it.
- At most 10 changes apply on their own in one reply and 50 in a day. The owner can lower both.
- If it read words from outside your team, such as a shopper’s message, its changes wait for a person.
- Answers only keeps it talking but changing nothing, and an owner or manager can turn it off everywhere.
Skills
Ten skills, one assistant: AI agents for the jobs a dealership does every day
Leads, visits and deals
A skill is a playbook the assistant loads when a question needs it. Each one reads the record first, then prepares the next step as a card.
- Lead handler: the first reply, the follow-up task and the next appointment for new and quiet leads.
- Appointment concierge: preps, confirms and moves visits, and warns before anyone drives in for a car that is gone.
- Deal closer: what each open deal still needs on its way to sold and paid, from paperwork and signatures to money.
The lot and the website
Prices, recon and listings. Pricing stays your decision: it brings the numbers, a recommendation and the source of every market price.
- Pricing strategist: aged cars, prices below cost, and what comparable cars ask nearby.
- Recon strategist: stuck cars, vendors to chase, costs to book, and whether to fix or wholesale.
- Marketing and website manager: cars missing a photo, a price or a description, the website checklist, reviews and lead sources.
Titles, loans and money
The back office jobs, within each person’s role: a salesperson’s assistant does not load the accountant, the cashflow advisor or the BHPH collector.
- Title and compliance runner: each title from the sale to completed, kick-backs answered with the correcting step, OFAC and Red Flags kept current. Your team files with the state.
- BHPH collector: who to call today, promises to pay, returned payments and payoffs.
- Cashflow advisor and vendor analyst: the next 30 days of cash from your records, floor plan pressure and vendor spend.
- Accountant: explains your posted books and prepares expenses, journal entries and bank matches for approval. It comes with a plan that records entries in Books, and with the trial.
Beyond the chat
Dealership automation on a schedule or a trigger
Hand it bulk work as a background job, such as cleaning up the listings that are missing photos, and it works through it in steps in the same chat. A schedule runs standing work at the times you set. A trigger starts one job when something happens: a new lead, a no-show, a title kicked back, a returned loan payment, a bank line left unreviewed for a week, or a new Google review.
- Starting a job and creating a schedule each need a person’s approval, even with Autopilot on.
- Every change a job wants still comes as a card, or follows the level the owner set.
- Triggers are off until the owner turns them on, and a job that starts from outside words, such as a new lead’s, always waits for a person.
Send it photos and PDFs and it reads them
Attach up to 25 photos or PDFs in the chat, take them with your phone’s camera, or send them in Telegram. It says what it sees first, then asks what you want done, and nothing goes onto a record until a person approves the card.
- A VIN it reads is checked against the VIN’s own check digit, and a misread is not guessed at.
- Photos of a car you just bought become one card that adds the car, decoded from its VIN, with every photo.
- A title or a bill of sale finds its car by VIN and is filed on its documents.
- A driver’s license photo fills in a customer, for you to check and approve in the dashboard.
Use it from Claude, ChatGPT or Cursor
Under Settings, My connected apps, copy the server address into any app that supports the Model Context Protocol (MCP), such as Claude, ChatGPT or Cursor. It signs in as you and reads with your role, the same way the assistant does, with the records it used listed.
- If you allow it when you connect, it can prepare changes, which arrive as cards a person approves.
- It never applies a change, starts work or contacts a customer itself.
- Disconnect it in one click. An unused connection lapses after 30 days.
Your assistant also messages you first
A morning message, alerts about your own leads, deals, cars and titles, and approval buttons on Telegram have a page of their own.
The website salesman runs only on a website built in AutoDealer.io and answers only from what is public. It never quotes a payment, a rate or a trade-in value, and never books a time: your team confirms those. The staff assistant prepares changes; money, irreversible changes and emails it wrote always wait for a person. Neither one calls anyone.
In plain words
What the AI does, and what it does not do
What it does
- Answers shoppers on your website from your published cars, at any hour
- Turns a shopper ready to buy into a lead, with the car attached
- Answers your team from your own records, with the sources listed
- Prepares each change as a card a person can edit and approve
- Applies routine jobs on its own only when the owner allows it
- Reads the photos and PDFs you send, in the chat or on Telegram
- Works from Claude, ChatGPT or Cursor when you connect them
What it does not do
- Call your customers. Email is the only way it writes to one.
- Quote a shopper a payment, a rate or a trade-in value, or book a time
- Show shoppers your costs, your customers or your deals
- Move money. It records a payment you took when you approve the card.
- Apply money or irreversible changes on its own, at any level
- Approve anything from a message typed on Telegram
- Run as a chat on a website built somewhere else
Questions
AI chatbot and assistant FAQ
Is this an AI chatbot for car dealerships, and can I add it to the website I already have?
Yes, it is an AI chatbot for car dealerships, and it comes with the dealer website you build in AutoDealer.io. It runs on that website only, so it cannot be added to a site built somewhere else. There it answers shoppers from your published cars and your own FAQ entries at any hour, and turns a shopper who wants to come in into a lead for your team. Your staff get a second assistant inside the dashboard.
See the dealer website builderCan the chatbot promise a price, a payment or a trade-in value?
No. It quotes the asking price you published and never makes one up. It cannot approve financing, run credit, quote a personal monthly payment or a rate, give a trade-in value or hold a car; for those it offers to have someone from your team follow up. If you switch on the out-the-door estimate, it gives the same estimate your vehicle page shows, built from your own fees and tax rate, and says that tax and registration depend on where the buyer registers the car.
How the out-the-door estimate worksIs it live chat, and how does the chat hand a shopper to a person?
It is an AI chatbot, not live chat: nobody on your team types in it, and it tells shoppers it is an AI. When a shopper wants to come in, test drive a car, trade one in or talk to someone, it asks for a name and a phone or email and saves a lead with the car attached, marked AI chat. Lead routing assigns it like any website lead, and your team is told. A test drive is a request: the chatbot cannot book the time, so your team confirms it.
See how leads are assigned and workedIs my dealership data private, and what can the public chat see?
Yes. Each dealership’s data is kept apart from every other’s, sensitive fields are encrypted, and changes are recorded in the audit log. The website chatbot sees only what a shopper could: your published cars, their photos, your public pages and the FAQ entries you give it. It has no path to your costs, your customers, your deals or your documents, whatever is typed into its settings. The staff assistant reads only what the signed-in person’s role allows.
See security and rolesWhat can the staff assistant help with, and what are its skills?
It answers from your inventory, leads, customers, deals, tasks, title work and books, and prepares the next step as a card. Ten skills each give it a playbook for one job: lead handler, appointment concierge, deal closer, pricing strategist, recon strategist, marketing and website manager, title and compliance runner, BHPH collector, cashflow advisor and vendor analyst, and accountant. It is one assistant that loads the skill a question needs, not ten separate agents, and it follows each person’s role. The accountant comes with a plan that records entries in Books, and with the trial.
Everything the assistant can prepareWill the AI change my data on its own, and can I undo what it did?
Not unless the owner allows it. Every change starts as a card, and a new dealership starts on Ask me first, where every card waits for a person to press Approve. The owner can choose Do the routine, where eight everyday jobs such as descriptions, tasks and lead assignment apply on their own, or Run it, which adds more, including price changes and an email from a template you wrote. Money and irreversible changes always ask, a message typed on Telegram never approves anything, and at most 10 changes apply on their own in one reply and 50 in a day. What it changed on its own is in the audit log as Assistant (for the person whose setting allowed it), with Undo while the change can still be put back.
How Autopilot and the levels workDoes the AI call my customers, and can it handle dealership email?
It does not call anyone, and it is not a BDC. Email is the only way it writes to a customer. It drafts an email in its own words for a person to read and approve, and it can send one of your message templates, which also waits for approval unless the owner lets templates go out on their own, at Run it or under Fine-tune. A borrower with a live in-house loan gets no templated email before 8 AM or after 9 PM, and nobody gets one while a message they sent is still unanswered. From the Inbox it can add an email’s sender as a lead or put the email on a customer’s timeline, always as a card a person approves.
Can I send it photos and documents?
Yes. Attach up to 25 photos or PDFs in the chat, use your phone’s camera, or send them in Telegram. It says what it sees first, then asks what you want done. It reads a VIN and checks it against its check digit, adds a car you just bought from its photos, files a title or a bill of sale on the right car, and fills in a customer from a driver’s license photo. Nothing goes onto a record until a person approves the card, and a license card is approved in the dashboard, not on Telegram.
How attachments workCan I connect Claude or ChatGPT to my dealership?
Yes. Under Settings, My connected apps, copy the server address into Claude, ChatGPT, Cursor or any app that supports the Model Context Protocol (MCP). It signs in as you and reads with your role. If you allow it when you connect, it can prepare changes, which arrive as cards a person approves, like the assistant’s own. It never applies a change or contacts a customer itself, it stops when the assistant is turned off, and you can disconnect it at any time.
How connected apps workCan the AI reach me on my phone?
Yes, through Telegram. Each person connects their own Telegram account, and the same assistant sends a morning message and alerts about your own leads, deals, cars and titles, answers questions, and puts Approve and Reject buttons on standard cards. A typed reply never approves a card, and money stays in the dashboard. The alerts page covers what arrives and when.
See AI alerts and the daily briefingDo I need a separate AI subscription, and does it work in Spanish?
No separate subscription. Both assistants are part of AutoDealer.io and run within your plan’s monthly AI allowance, which also covers photo reading and styling and market price checks. If the allowance runs out, the staff assistant pauses until the 1st, and the website chat asks shoppers to call or visit instead. And yes, it works in Spanish: the staff assistant answers each person in the language they chose in their profile, and on a Spanish website the chatbot answers shoppers in Spanish, or in the language they write in.
How the language setting worksWorks with
All 16 features CRM & LeadsKeep inquiries, customer history and follow-ups in one place. Dealer Website BuilderPublish your inventory on a website built for shopper inquiries.- Buyer’s guideBest AI tools for car dealershipsHow AI chat, phone, pricing and description tools for dealerships actually differ, and what each one automates versus leaves to a human.
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